Atlantic Apartment Association
RUDE!


Published: May 2018


I was delighted to speak at the Atlantic Apartment Association Educational Conference on the subject of being RUDE in the hospitality industry and whats' yet to come when serving people, colleagues, investors and of course... the customer!

Look at the colours and brands of the residential companies, I had them working on their vision and customer service standards; after all it would be rude not to!!


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