Livewire bring people and property together for an experience. Experience is the source of knowledge and we transform companies, whether new, distressed or in a re-launch phase; through hospitality, leadership, consultancy and development. We create advocates from within your own superstar teams and also your customers, who then become more than raving fans!

We bring global eyes to projects and new concepts, especially in the world of retail and leisure, multi housing industry, hotels and mixed-use schemes. We serve to help you serve, bringing fresh ideas to your learning and development, marketing and strategic planning; because there is no ‘one size fits all’.

Your brand is in your teams’ hands, so helping them to understand, live and breathe it, is one of our aims. We work with your customer in mind, testing your brand and service and see for ourselves if what you espouse to be true, is actually true... from there we creatively design and deliver bespoke services.

Meet our partner 3DWD virtual stores and branding, based in Europe. Collaborating with our remarkable partner enabled us to group on projects and provide more support to our clients, that tie into what Livewire do - and thats to create an over-whelming 'live work shop' experience.

If you want real training and implementation that works, use Livewire

Melissa White
Director of Property, Matrix Residential, USA

Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests

Mark Toro
Managing Partner, North American Properties, USA

Latest...

Published: November 2018

Livewire Fun at work

The Livewires' love to have fun with clients and each other… always something to laugh or smile about!…

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Published: November 2018

Matrix Innovate training!

Matrix Innovate Hackathon We crafted a Hackathon style setting within multiple cities across the US.... to…

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Published: November 2018

Matrix Innovate powered by Livewire

Take a look at the Matrix Innovate Trailer powered by Livewire! Please click on the link below…

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Published:

Livewire Mystery Shopping

We mystery shop our clients regardless of business type, because we need to experience for ourselves what…

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Published: July 2018

Galleria White Plains 'The Place to Be'

Hospitality and Galleria Greeters Training We were delighted to design and host the Galleria White Plains…

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Published: May 2018

Inspire

We enjoy speaking at conferences so we can impart lessons learned from the hotel, retail and resort…

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Published: May 2018

Atlantic Apartment Association

I was delighted to speak at the Atlantic Apartment Association Educational Conference on the subject of being…

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Published: May 2018

Atlantic Station - knowledge through transition

We are always testing the teams property knowledge at Atlantic Station, Atlanta Georgia, especially through…

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Published: April 2018

The Brand Promise

Your brand is in their hands - so learning and performance is critical for your team, company and…

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Published: February 2018

3DWD

Lets admit it...we need to be 'People Pleasers' to make a difference and really serve! That's 3DWD’s focus…

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Published: 8th March 2016

Service Excellence Training

"Livewire think outside the box and use many visuals and tools rather than just a pen and paper and deliver…

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Published: 18th August 2016

Testimonial

Please take a moment to view the video testimonial from Matrix Residential https://youtu.be/oTz3dwg4lwI

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Published: 9th September 2015

Matrix Residential doing the Whip/Nae Nae!

Experiential training always kicks off with a fun and engaging, usually high energy, warm-up! Watch Matrix…

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Published: 19th August 2015

Thrive

ERC witnessed Livewire at the NAA Conference in Denver 2014 talking about what Multi Family can learn from…

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Published: 18 September 2014

Compass Group and Rapport

Livewire were engaged to be a training partner with a world-class contract catering and support services…

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Published: 17 September 2014

Dubai Festival City

I have had the privilege of working with Livewire for the past six years on six different properties and on…

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Published: 16 September 2014

TriGranit Management

Livewire was instructed by TGM’s CEO and HR team to undertake a top level Training Needs Analysis for its…

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Published: 15 September 2014

Matrix Residential

Our client, North American Properties, recommended Livewire as we delivered their turn around and hospitality…

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Published: 14 September 2014

North American Properties

Livewire were initially engaged by NAP’s HR team and Vice President to deliver motivational training for a…

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Livewire has been a game changer for me at my last two properties and with luck, will be in the future...

Tom Miles
CEO GM, Dubai Festival City, UAE

Services

We do our homework before any engagement, our aim is not to treat assumptions as truths or consider past success as automatic blue prints for the future.

Properties and companies engage with customers in various ways – either through assisted service (personal), self-service (technology/website) or connected service (self-service channel such as mobile apps) and in all of those interactions, they want a great and seamless experience. So getting it rights starts with you, your people and your technology – at all times.

Through our expertise in learning and development and consultancy, we enable you to envision and attain a level of high class, consistent customer service.

Whether creating or co-creating your vision, goals, mission, customer service standards, strategy, or learning and development programmes, we work with you in mind, but more importantly than that with your customers in mind.

Change will always be the constant and keeping up with or staying ahead of that change, coupled with technology is key to success. Oh yes, and being bold of course, how else will you innovate, create and deliver?!

Contact

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See our sister site also www.livewireperformance.com